Neopets Help
Account FAQ
Try making a side-account and then looking up the account name or some pets you had in the Neopets search bar. If nothing comes up, it got purged, but the last purge was ages ago and no new one's have been announced, either. If something comes up, and you click on the username/pet and it says 'user has been frozen' then the account was likely. Account Log-ins: If you are transferring Neopoints, items or Neopets between your accounts (all acceptable practices between main and side accounts), it is alright to be logged into more than one account at a time using different browsers. For example you could be in your main account in FireFox and in your side account in Internet Explorer. Login to your account. To delete Neopets account, you’ve to log in to your account to get the access of your account. If you have successfully done the first step then after clicking on the login button, you’ll be given a form containing USER NAME and PASSWORD field. Solution- How to delete Neopets account. Open the official website of Neopets. Go to your profile. Click on the settings button. Go to account settings. Scroll down the page and you’ll see delete account button at the right bottom side of the page. Click on delete account and confirm the deletion.
How do I unsubscribe or delete my account?
Sob... don't you want me? |
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Why is my account frozen?
Accounts are only frozen if you break one of the rules of the site. Minor infringements are alwaysgiven a warning first. Usually when an account is frozen, it is due to one of the followingreasons:
Accounts are only frozen if you break one of the rules of the site. Minor infringements are alwaysgiven a warning first. Usually when an account is frozen, it is due to one of the followingreasons:
- Posting sexual or offensive material (language, images and usernames). This includes having pool party or spin the bottle boards, using profanity or attempting to use Neopets as a dating service.
- Using or promoting cheats for Neopets in your shop, theme park or another site
- Attempting to gain access to somebody elses acccount (fake log-in pages, password scams, neositting etc.)
- Harrassing other players
If you have been frozen and aren't sure why, or you feel you have been unjustly frozen, please contact us using this form. A member of our support team will gladly tell you the reason. Remember to include your username, or we will not be able to help you
Can you change your Neopets username?
No, I am afraid once an account is created, that is what it will be known as. If you really don't like your username you can create another account with a better name.
No, I am afraid once an account is created, that is what it will be known as. If you really don't like your username you can create another account with a better name.
I have changed my email address, how do I update this?
You can only do this if you are over 13 years of age, or you have sent in the parental consentform. Click on 'Help' in the yellow side bar. You will see an animated button that says changeyour password/preferences. Click on that button. Now you can enter your new email address. Youwill need to enter your password in order to change any of your personal information.
You can only do this if you are over 13 years of age, or you have sent in the parental consentform. Click on 'Help' in the yellow side bar. You will see an animated button that says changeyour password/preferences. Click on that button. Now you can enter your new email address. Youwill need to enter your password in order to change any of your personal information.
I have more than one account, will I get frozen?
You are allowed a MAXIMUM of one main account and up to four additional accounts that can be usedas galleries, etc. You are only allowed to use the once per day activities such as Coltzan'sShrine and the Tombola with your main account.
You are allowed a MAXIMUM of one main account and up to four additional accounts that can be usedas galleries, etc. You are only allowed to use the once per day activities such as Coltzan'sShrine and the Tombola with your main account.
Neopets Support
For further details as to what is not an acceptable use of the site, please refer to our Terms and Conditions.
When I signed up I didn't realise my real name would appear
Simply click on 'Help' in the yellow tool bar, then click on the 'Change Your Password Often'banner. This will take you to YourPreferences, where you can change your information as well as your password.
Simply click on 'Help' in the yellow tool bar, then click on the 'Change Your Password Often'banner. This will take you to YourPreferences, where you can change your information as well as your password.
I entered the wrong email address when I signed up, can I change it?
If you entered the wrong e-mail address or made a mistake when you typed it, you cannot change it. I am afraid you will have to sign up again.
If you entered the wrong e-mail address or made a mistake when you typed it, you cannot change it. I am afraid you will have to sign up again.
How do I view/change my details?
To see what details other people can see when they look up your account, type your username in thesearch box (this is in the yellow side bar). You can change what your profile says on the User Prefs page. To get to this page,click on Help in the yellow bar, then on the Pink Bruce at the top of the page.
To see what details other people can see when they look up your account, type your username in thesearch box (this is in the yellow side bar). You can change what your profile says on the User Prefs page. To get to this page,click on Help in the yellow bar, then on the Pink Bruce at the top of the page.